This topic is part of a series of articles about the Precisely Customer Community. For the full list of topics, please visit : How to Access and Use the Precisely Customer Community
After you have opened a Case with Precisely (either via the Precisely Customer Community or other channels), you can check the status of the Case via the Support tab or the My Support cases tile on the homepage. If a Post is added on a Case you opened, you will receive an email notifying you that your Case has been updated. You can also select the Case Number in that email to open the Case.
To see a list of your Cases, select the Support tab and choose the My Support Case List option or select the My Support cases tile on the homepage.
By default, the view will show My Support Cases. If you are the Primary or Secondary Administrator on your Account and Precisely Customer Support has provided your login with administrative privileges, you can also view My Account’s Cases to access Cases you did not open.
To view more information, select the Case Number. The information displayed on the right side of the Case page (under Client Detail and Additional Information) reflects the initial support details of the Case (for example, Severity, Subject, and Description). As your Case is worked by a Support Engineer, the Status field (under Additional Information) will update to reflect the latest information.
For details on the Case Team feature, please refer to : Add Users to Cases via Case Teams
