This topic is part of a series of articles about the Precisely Customer Community. For the full list of topics, please visit : How to Access and Use the Precisely Customer Community
If you need to increase or decrease the severity of your case, you can do so under the Update Severity tab.
Select your new severity level from the dropdown. 3 is the standard, 2 is high severity, 1 is Critical Production Down, and 4 is low severity. Any cases deemed Severity 1, i.e., Critical Production Down, please raise online via the Customer / Partner community or call Support to be directly connected to a Support Engineer. Other methods could cause a delay in restoring service.
For additional information on severity levels, please refer to the Software Maintenance Handbook
Select Next.
Your case severity level will be saved, and within your Case Feed, a new Post will populate recording the change.
