This article describes Technical Support Processes.
Watch the onboarding session video to learn about our processes.
Customer / Partner Online Access
Customers / Partners have access to
Customer Support Plans - Explore Precisely Support Plans, resolve issues faster, and keep operations running smoothly with expert guidance, 24/7 coverage, and personalized support tailored to your business.
Support Website - Use this link to find all support information for Precisely products.
Customer Community - Customers can raise, manage, and update cases online and view knowledge articles.
Partner Community - Partners can raise, manage, and update cases online and view knowledge articles
Ideas Community - Use the Ideas Community to raise Product Enhancement requests.
Customer Community - Customers can use this link for public Knowledge articles, as well as additional authenticated Customer Knowledge articles (requires you to log in)
Partner Community - Partners can use this link to access public Knowledge articles, as well as additional authenticated Partner Knowledge articles. (requires you to log in)
Product Documentation
Precisely Help - You can use this link for Product Documentation and links to Knowledge Articles, Forums, Announcements, Ideas, Downloads & Licenses.
Software Maintenance Handbook - You can use this link to access the Software Maintenance Handbook. It describes detailed information on the many support options and the product release support policy.
